First time writting complain letter....

To whom it might concern:

I am writing to the customer service department to express my unhappy experience purchasing coffee at starbucks this afternoon ,12:45 pm at starbucks,港晶中心，eastern TST.

I have been having lunch here for weeks with my friend bring our lunchbox,and with a cup of starbucks coffee,today we went there as usual,my friend ordered coffee as I settled myself near the bar.

A Barista, girl at her early 20, 1.6 M,wore glasses, short hair sudden approached me by calling 'hey', she didn't raise any question to me as her eyes located at my menu, since Starbucks has few pieces of menu, I apologized to her and gave her back the menu.But her attitude was rather teasing but I paid no attention to her at that time,that the worst part happened: she told me, in a tone of bad tempered that I can't actually having foods from outside. I told her that we 've ordered drinks that we actually DID purchased in Starbucks.

Sadly, she approached me the SECOND time with even ferocious and teasing tone that I can't have my lunch here.AFTER she back to her work that she approached me first time.I was badly disturbed, I told her that such act have been my practice in these weeks and none of the staffs informed me. despite from my anger, I feel disturbed that I was dressing formal such that I didn't want to argue with her. But finally , I scold to her, 'asking is that you wanna quit this job?'

I am not a Bad tempered customer, I did everything rational but this staff really disturbed me as being a customer.she did mention words like' I've been watch you for
Weeks but I don't have time inform you', which is offensive and dominant to me in such a way that I feel REALLY upset at the rest of the time in there.

I the whole creepy experience,she approached me for three times, and each time she approached us in a bad tempered tone which ruin my image towards Starbucks, a lovely brand which I would Like to spend my leisure and studying time here.

I have called the hotline once and reflected this poor experience.But I think the staff should receive a penalty since her words upset not just me myself, but my friends and the customers in Starbucks. Shouldn't her learn a lesson from how to serve the customers in a proper manner? I doubt.

I sincerely wish that Starbucks can give me a proper reply of that Barista and regulate the presence policies of bring lunchbox during lunch hour, comparatively speaking, a normal student purchase a coffee and stay at Starbucks for self study is more or less the same as we purchase the same product. It's just basic human rights which even adopted in chained fast food shops .

Please reply to me about the follow up actions, thankyou.

Mika Man Yee Lee