First time writting complain letter....

To whom it might concern:

I am writing to the customer service department to express my unhappy experience purchasing coffee at starbucks this afternoon ,12:45 pm at starbucks,港晶中心，eastern TST.

I have been having lunch here for weeks with my friend bring our lunchbox,and with a cup of starbucks coffee,today we went there as usual,my friend ordered coffee as I settled myself near the bar.

A Barista, girl at her early 20, 1.6 M,wore glasses, short hair sudden approached me by calling 'hey', she didn't raise any question to me as her eyes located at my menu, since Starbucks has few pieces of menu, I apologized to her and gave her back the menu.But her attitude was rather teasing but I paid no attention to her at that time,that the worst part happened: she told me, in a tone of bad tempered that I can't actually having foods from outside. I told her that we 've ordered drinks that we actually DID purchased in Starbucks.

Sadly, she approached me the SECOND time with even ferocious and teasing tone that I can't have my lunch here.AFTER she back to her work that she approached me first time.I was badly disturbed, I told her that such act have been my practice in these weeks and none of the staffs informed me. despite from my anger, I feel disturbed that I was dressing formal such that I didn't want to argue with her. But finally , I scold to her, 'asking is that you wanna quit this job?'

I am not a Bad tempered customer, I did everything rational but this staff really disturbed me as being a customer.she did mention words like' I've been watch you for
Weeks but I don't have time inform you', which is offensive and dominant to me in such a way that I feel REALLY upset at the rest of the time in there.

I the whole creepy experience,she approached me for three times, and each time she approached us in a bad tempered tone which ruin my image towards Starbucks, a lovely brand which I would Like to spend my leisure and studying time here.

I have called the hotline once and reflected this poor experience.But I think the staff should receive a penalty since her words upset not just me myself, but my friends and the customers in Starbucks. Shouldn't her learn a lesson from how to serve the customers in a proper manner? I doubt.

I sincerely wish that Starbucks can give me a proper reply of that Barista and regulate the presence policies of bring lunchbox during lunch hour, comparatively speaking, a normal student purchase a coffee and stay at Starbucks for self study is more or less the same as we purchase the same product. It's just basic human rights which even adopted in chained fast food shops .

Please reply to me about the follow up actions, thankyou.

Mika Man Yee Lee

機率

回家的路上默默啃掉占醬多,天色灰暗明滅。冰冷得像凝在汽水樽外的水珠細細的拍打在頭上,髮尾還殘留髮型屋的定型噴霧氣味。

今天第四次意外的讓同一位髮型師給修髮。他一邊靈巧的一下下把髮碎剪掉,

邊抱怨為什麼我不指名要他來修髮。我倆同樣蒼白且筋疲力竭的倦容打在燈光下,

如此坦率的問題,我也不好意思的先拉起笑臉武裝,

其實他剪得不錯。只是,我懶?

不,

其實是我暗中在竊喜這個或然而已。話溜出口,只是簡單二字”我懶”。

他默不作聲,慘白年輕的臉龐把眼光和心思放回我的髮型上,

對鏡一瞥,他用髮泥抓起的頭髮露出鬢邊,

細細滲出汗珠。緊閉的唇正說明他的認真。

我開始因為自己胡扯的答案而心生慚愧,

其實,身為顧客,

說出心底話,最多當事人在後巷抽箊時暗暗不爽自己,

最小,當下,一定不會拉黑一副嘴臉給你看。

只是,面對如此認真的人,我說不出一個真心說話。

自己也是不坦率的底子,

就好像健身房的帥氣女教練楚楚可憐的問我為什麼不找她,

我腦海中的防衛機制就有上萬個藉口回答。

她在健身房當教練,有一天她堅持拉住我推銷一套課程。
眼睛對上,我就知道什麼回事。
早知道他們的一套,而我,卻自私的在骨節眼兒給空間她推銷下去,
最後推說自己有事, 下回分解。
當然我明白要拿手電要再進一步最容易的是乖巧的簽下合約,
而當然她對我最有興趣的是錢包中的鈔票。
但我不要交易。
於是,找住了點點機率,要給她機會再見。

還不止。

是我深明我想捉住似是偶遇的機率,而又一貫的不坦率而已。

今天在等修髮時突然想起了Self-pampering 的觀念

除了陳腔濫調的因為滿足愛人外,我實在找不到其他有說服力的理由。

事實如是,閣下苦心孤詣轉變造型為了滿足愛人,

而我,居然可笑的想到她。一個你耍付上數值低於一的機率偶遇的人。

心神領會,其實最尾還是可以遇見她,

前提是有共同場所。

但當自己發現連Self-pampering 也只因想到牽強為一個陌生人,

其實情感的基礎何其軟弱;何其失敗。

用胡扯的答案保留機率,用倔強的感情對壘所謂的偶遇,

我還可以拉出一副自嘲的嘴臉,本人對情欲應當心存敬畏還是嘲諷?

修髮後,髮型師堅持幫我穿上大衣,我含糊的表示禮數上的感謝。

在他眼中我只是一個尊重服務行業的顧客,

也許她也如是。

他跟她的臉孔竟有一刻重疊,

我走到大路,回想至此,才明白心中突然感傷的原因:

我的感情往往投放在奇怪的地方,

而我正軟弱無力的沉淪。

誰說消費主導權在顧客手中?

沒有唸經濟學如我,也知道超市效應的由來:

原本去買只雞蛋,結果買了只鑽戒回家。

--花多眼亂;鬼迷心竅。

沒救。